Thank you for choosing PrimeInfotech for your digital service needs. We strive to provide the best quality services, including website design, SEO, and software development. Our aim is to ensure your satisfaction with our services. However, if you are not completely satisfied with your purchase, we offer a refund policy to protect your investment.
Refund Eligibility
Our refund policy covers services purchased directly from PrimeInfotech through our website, https://primeinfotech.net. To be eligible for a refund, you must meet the following criteria:
Request within 7 Days: You must submit a refund request within 7 days from the date of purchase.
Unused Services: The services for which you are seeking a refund must be unused. If any portion of the service has been utilized, we may offer partial refunds on a case-by-case basis.
Incompatibility or Defects: If the service you received is incompatible with your requirements or contains significant defects that cannot be resolved by our team, you may be eligible for a refund. However, we encourage you to reach out to our customer support first, as we strive to address and resolve any issues that arise.
Refund Process
To initiate a refund request, please contact our customer support team at Info@primeinfotech.net. Provide us with your order details, including the date of purchase and the reason for the refund request. Our support team will review your request and respond to you within a reasonable timeframe.
If your refund request is approved, we will process the refund within 7 days and notify you via email. The refund will be issued using the same payment method used for the original purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider’s policies.
Non-Refundable Services
The following services are non-refundable:
Customized Services: Any services that are specifically tailored to your requirements and involve significant customization are non-refundable.
Domain Registration and Renewals: We do not provide refunds for domain registration or renewal fees. Once a domain is registered or renewed, it cannot be canceled or refunded.
Third-Party Fees: Any fees paid to third-party services or platforms as part of the service package are non-refundable.
Contact Us
If you have any questions or concerns about our refund policy, please contact our customer support team at [email/phone]. We are here to assist you and address any issues you may have.
Please note that this refund policy is subject to change without prior notice. It is recommended to review the policy periodically on our website to stay updated with any modifications.